Terms and Conditions

By entering our website, you unconditionally consent to the following Terms and Conditions of Use which WONDERFUL CAKE HOUSE reserves all rights to change, modify and remove portions of these terms and conditions at any time with or without prior notice. The Terms and Conditions of Use including, but not limited to, any other agreements and policies incorporated by reference herein. Your continued use of this website shall signify your agreement to be bound by the modified terms and conditions. Unless otherwise referenced herein, any reference to “the company” shall include WONDERFUL CAKE HOUSE and all of its affiliates. 

wonderfulcakehouse.com.my is made available to you in accordance with the following Terms and Conditions. Please read them carefully before ordering. We periodically make amendments to these Terms and Conditions and to the information contained in our website. Your statutory rights shall remain unaffected by these Terms and Conditions.

Acceptance of Your Order

Once an order is placed, you will receive a confirmation acknowledging your order has been received. We reserve the rights not to accept your order if the item is out of stock, does not pass our quality checking stage and/or if we are unable to obtain authorisation for payment. All orders are subject to availability and confirmation of the order price. 

If item(s) that you order is out of stock, subject to a delay or consist of pricing, detail and description errors, we shall try to contact you at your registered email address on our website. If we cannot reach you via email, we shall cancel your order within 48 hours with/without your acknowledgment.

We aim to dispatch all orders within 3-4 working days subject to credit clearance and address verification.  All shipments sent by our courier partner require a signature as proof of delivery. Shipments are insured whilst in transit from WONDERFUL CAKE HOUSE until the parcel is signed for, at which point responsibility for your purchased goods passes to you. 

Product and Pricing Information

Although we have made every effort to display the products and its colours as accurately as possible, the displayed colour of products will depend upon one’s monitor and we cannot guarantee that one’s monitor will accurately portray the actual colours of the products. Products displayed may be out of stock or discontinued, and prices are subject to change. We are not responsible for typographical errors regarding price or any other matters. 

Duties and Taxes

Duties and taxes are calculated according to your shipping destination. The online prices shown are including GST charges. You may find the total GST charges once you have proceed to Checkout page. International orders are shipped on a DDU (Delivery Duty Unpaid) basis. This means that any duties and taxes incurred in Customs charges vary depending on the country of delivery. Please kindly be informed that your shipment/order cannot be classed as personal effects/personal use as your shipment is delivering from www.wonderfulcake.com.my as a business to yourself as a consumer. Therefore, you are responsible for import duties and/or taxes at your local customs office. Duties and taxes incurred in the country of destination are the responsibility of the customers. By placing your order in www.wonderfulcake.com.my, you unconditionally consent to our terms and conditions of purchase.

Return Policy

Once your orders have been placed, there will be no refunds nor can any changes be made.

Changes to the delivery time and/or location however, can be made, but a prior notice of a minimum of 24-hours is required. Therefore, this clause only applies to orders for the next day and more.

If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Do hit us up on WhatsApp, Facebook Messenger or e-mail to info@wonderfulcake.com.my to check with us.

In a case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cake order and delivery time will be fulfilled, regardless.

If a second delivery is required because the recipient of the cake was not present during the initial delivery, the second delivery will cost an additional RM15 borne by you.

If the cake is not delivered within a day of the selected delivery date, the cake will be forfeited and the customer will bear the cost of the cake

Delivery is a very complex and delicate process and sometimes, from making the cake, packing, moving it to the mode of transport, during the period of delivery and delivering the cake, the cake might incur minor wounds (e.g brushing of cake onto the cake box, slight cream wounds) and these mishaps are sometimes unavoidable due to the complexities of delivery.

(In very rare cases) should a cake be unavailable after you have purchased the cake, Wonderful Cake House will substitute the cake with the next best cake possible of the same value.

Payment

We accept both Visa and Master Card, debit card and online payment portal via iPay88. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise the payment, we will not be liable for any delay or non-delivery of your order. We also reserve the rights to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct. Once your order is accepted and processed by us, payment will be made in full.

All transactions on our website are processed using iPay88, a secure online payment gateway that encrypts your card details in a secure host environment 

Liability and Indemnity

Except the relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss and damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of our website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

Copyright Statement

Shop Online www.wonderfulcake.com.my owns or has rights to all content including logos, wallpaper, icons, characters, artworks, images, graphics, photographs, music, texts, software and other materials of the website (the “content”), and all HTML, CGI and other codes and scripts in any format used to implement the website (the “codes”). The content and code of the website is protected by copyright. Except as set forth above, you may not copy, modify, upload, download, transmit, re-publish, display for distribution to third parties for commercial purposes, or otherwise distribute any code or content from the website without the prior written agreement of the company. Your failure to comply with this legal statement will constitute breach of contract and will violate the company’s copyright, trademark and other proprietary and industrial property rights.

Effective date:

These Terms and Conditions are effective from 1st AUG 2019.